Returns & Exchanges
At PURESEOUL, we want you to love your K-beauty routine; if you aren't satisfied, you can return unopened and unused products within 14 days of delivery. To ensure hygiene standards, all items must remain in their original packaging with security seals intact.
Initiate Your Return
Contact our customer support team via the contact portal with your order number and the reason for your return to receive a Return Authorization.
Pack Your Items
Safely place the unused products in their original packaging, ensuring they are well-protected to prevent damage during transit back to our warehouse.
Ship the Package
Affix the provided return label or address the package to our returns center and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing